Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSSUP401 Mapping and Delivery Guide
Process complex superannuation benefit or insurance claim
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSSUP401 - Process complex superannuation benefit or insurance claim |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to receive applications for complex superannuation benefit payment or insurance claims, and ensure correct funds are allocated to members. Conditions would include claims for death, total and permanent disability (TPD), income protection, terminal illness payment and situations of severe financial hardship.It applies to individuals who use specialised industry knowledge and analytical skills to evaluate and process complex information and data following defined procedures.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to: common office equipment, technology, software and consumables organisational financial records organisational policy and procedures. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive applications for benefit payment and/or insurance claims |
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Element: Identify and manage application and/or claim errors |
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Element: Assess and process applications for benefits and insurance claims |
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Element: Provide member communications |
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